IT Infra Management and Support

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Facility Management Services

Facility Management Services are an indispensable component of modern organizations, designed to streamline operations and allow businesses to concentrate on their core objectives. These services encompass a broad spectrum of tasks, including maintenance, security, space planning, and more, all aimed at enhancing the efficiency and functionality of the workplace. By entrusting these responsibilities to specialized professionals, companies can optimize their resource allocation, reduce operational risks, and improve overall productivity. Whether it's ensuring the smooth operation of physical infrastructure, managing employee well-being, or adhering to regulatory compliance, Facility Management Services act as a strategic partner in unburdening organizations from the intricacies of non-core activities, allowing them to thrive in their respective industries.

Our FMS Services cover the following key and critical areas

Help Desk and Call Desk Management:

Our dedicated support teams are available to assist with any IT issues and provide prompt solutions.

Servers Management & Support

Our team is dedicated to managing and providing support for your servers, optimizing their performance and reliability.

Application software & OS Management

We take care of your application software and operating systems, ensuring they are updated and operational.

Backup Management

Data is crucial, and we ensure its backed up and recoverable in case of unexpected events.

Security & Antivirus Management

We implement robust security measures and antivirus solutions to protect your IT environment from threats.

Network Management (LAN & WAN Support)

We handle the complexities of network management, both in LAN & WAN networks, to ensure seamless connectivity and data flow.

Computers hardware & software solutions

We provide solutions for both hardware and software needs, ensuring that your computing environment remains efficient and up-to-date

Our Service Delivery System

The services cited above are delivered to our customers as per their requirements i.e. On-Site, Off-Site or Hybrid Service.

On-Site Service

In this service delivery model, IT Services are delivered by deploying and delegating a dedicated resource from technical team at the customer’s site. These services are referred to as Facility Management Services (FMS).

Hybrid Service

In this service delivery model, IT Services are delivered partially on-Site and offsite.

Off-Site Service

In this service delivery model IT Services are delivered from DEFINITION by a team of Remote Support Engineers. These services are referred to as Remote Infrastructure Management (RIM) Services.